SCHWIND Customer Care
As one of the technology leaders, we feel a responsibility to provide first-class technical and application support. Accordingly, we put a priority on customer care.
SCHWIND Technical Support
The high availability of our products is backed up by our fast, dependable service. A team of 20 specialists provides technical project planning, installations, upgrades, maintenance, and spare parts supply, taking into account individual user needs and processes.
It goes without saying that when service is needed, we provide it quickly. Spare parts are delivered in the shortest possible time, and our Technical Service hotline can be reached 365 days a year, from 6:00 am. to 9:00 pm CET.
Online services further ensure efficiency and flexibility. These include online evaluation of PMMA tests, assignment of treatment codes and remote maintenance.
We offer individually configured maintenance contracts for our users as well as our distributors.
Our distribution partners receive extensive technical training, ensuring the same high service standard for all users worldwide. SCHWIND technicians assist our distributors around the globe in finding individual solutions.
SCHWIND Application Support
Our Application Support team assists users continuously, individually, and quickly in all application-related issues. SCHWIND application specialists are not just experts in SCHWIND technologies, they are also thoroughly conversant with refractive and therapeutic corneal surgery. Application Support services include:
- Extensive product training on-site, including training your assistants in the use of SCHWIND technologies
- Live SCHWIND product presentations in the SCHWIND Showroom, individually tailored to the respective visitors’ needs (e.g. product orientation, product overviews, product update training, deeper exploration of specific aspects)
- Application support and advice by phone, email and webinar
- Assistance and consulting in preparation for national and international congresses / SCHWIND User Meetings, and consulting during the events
- Application training for SCHWIND’s international distribution partners
- Assistance in preparing for scientific publications
